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Casual Hoteles receives the 2019 TripAdvisor Certificate of Excellence for seven of its properties
01/02/2019
The Casual Hoteles chain has obtained the Certificate of Excellence awarded by TripAdvisor for 7 of its establishments. This recognition takes into account the quality and quantity of reviews posted by travelers on the world's largest travel site over a one-year period.
Specifically, the hotels that have received the recognition are Casual de las Letras Sevilla, Casual Gurea Bilbao, Casual del Cine Valencia, Casual de las Artes Valencia, Casual Vintage Valencia, Casual del Teatro Madrid, and Casual del Mar Málaga.
“We are very proud to receive this Certificate of Excellence based on the reviews and ratings of our customers. We want to thank each and every one of them and tell them that we continue to work on our commitment to continuous improvement,” said the CEO of Casual Hoteles, Juan Carlos Sanjuán.
To determine the winners of the Certificate of Excellence, TripAdvisor uses a proprietary algorithm that takes into account the quantity, quality, and recency of reviews and comments submitted by TripAdvisor travelers over a 12-month period, as well as the business's tenure and ranking in the site's Popularity Index.
The average overall user rating for the business must remain at least 4 out of 5 bubbles on TripAdvisor, have a minimum number of reviews, and have had the profile on said website for a minimum of 12 months.
The hotel chain was born in 2013 in Valencia and specializes in themed hotels. Since then, it has expanded throughout Spain and has already made the leap to Europe with the upcoming opening of Casual Belle Époque Lisbon. Additionally, it plans to open another hotel in Porto, and its international expansion will be consolidated with two new openings in Rome.
The group's goal is to reach 960 rooms by the end of 2019, which implies doubling the figure with which it closed last year.
Currently, it has a total of 14 hotel establishments. The latest openings have been two hotels in San Sebastián; it plans to open another this summer in Valencia and, after the summer, two more in Málaga and Cádiz.
